Privacy Policy
Who We Are
This website is operated by Mega Matcha Farm Co., Ltd., a matcha powder manufacturer based in China. We supply organic and conventional matcha to B2B customers worldwide. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
What Data We Collect
We collect information you voluntarily provide when you submit an inquiry, request a sample, or place an order. This includes:
- Contact details: name, company name, email address, phone number
- Business information: shipping address, billing address, VAT/tax ID
- Communication data: messages and files you send through our contact forms or email
- Technical data: IP address, browser type, and pages visited (via analytics cookies)
We do not collect payment card details on this website. Payment information is exchanged through secure channels after order confirmation.
How We Use Your Data
We use your data to:
- Respond to inquiries and provide quotations
- Process orders, arrange shipping, and issue invoices
- Send order updates and shipping documents
- Improve our website and product offerings
- Send occasional product updates or offers (only with your consent)
We do not sell or rent your personal data to third parties.
Legal Basis for Processing (GDPR)
For visitors from the European Economic Area, we process personal data under the following legal bases:
- Contract necessity: to fulfill orders and supply agreements
- Legitimate interests: to respond to business inquiries and improve our services
- Consent: for marketing communications and non-essential cookies
- Legal obligation: to comply with tax and export regulations
Data Retention
We retain business contact data for the duration of our commercial relationship and for 24 months afterward for follow-up purposes. Order and invoice records are retained for 7 years to comply with tax and export documentation requirements. Analytics data is retained for 26 months.
Data Sharing
We share data only when necessary:
- Shipping carriers: name, address, and phone number to deliver your order
- Payment processors: invoicing details to process payments
- Analytics providers: anonymized usage data to improve our website
- Legal authorities: when required by law or export regulations
All service providers are contractually required to protect your data and use it only for the specified purpose.
Cookies
Our website uses essential cookies for basic functionality (such as remembering your cookie preferences). We also use analytics cookies (Google Analytics) to understand how visitors use our site. Analytics cookies are set only after you consent via our cookie banner. You can withdraw consent at any time through your browser settings.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data (subject to legal retention requirements)
- Object to or restrict certain processing
- Withdraw consent for marketing or analytics at any time
To exercise any of these rights, contact us at [email address]. We respond within 30 days.
International Data Transfers
Our website is hosted on servers located in [location]. If you are accessing our site from outside China, your data may be transferred to and processed in China. We implement appropriate safeguards for such transfers, including standard contractual clauses where required.
Data Security
We use SSL encryption on our website and restrict access to personal data to authorized personnel only. We regularly review our security practices and update our systems to address vulnerabilities.
Children’s Privacy
Our services are directed to businesses. We do not knowingly collect data from individuals under 18 years of age.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when the policy was last revised. Material changes will be communicated via a notice on our website.
Contact Us
For privacy-related questions or data requests, contact: